Contact

How Can We Help Today?

Whether you have a question about a sauna, cold plunge, or red light therapy panel, our team is ready to assist.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@luxuryzenliving.com
Within 24 hours
Phone
(571) 206-1409
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take for my order?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Once your order ships, you will receive a tracking number by email so you can follow its progress.

How can I track my order after it ships?

As soon as your order leaves our facility, we send a confirmation email with a tracking link. You can use that link to monitor delivery status in real time. If you have any questions about your shipment, feel free to contact us by email or phone.

What is your return policy?

We offer 30-Day Returns on eligible items. If your purchase does not meet your expectations, please refer to our Return Policy page for complete details on how to initiate a return. Our team is happy to walk you through the process if needed.

Can I exchange my product for a different model?

We understand that choosing the right wellness product for your home is a personal decision. If you would like to explore an exchange, please contact our team within the return window. We will guide you through available options based on your space and preferences.

What should I consider when choosing a sauna or cold plunge for my home?

Think about the available space in your home, your preferred materials, and how you envision incorporating the product into your daily routine. Our team can help you compare traditional saunas and cold plunge options to find the best fit for your personal sanctuary.

How do red light therapy panels differ from saunas and cold plunges?

Red light therapy panels are designed to support a restorative routine using specific wavelengths of light, while saunas provide warmth and relaxation through heat, and cold plunges offer an invigorating contrast experience. Many of our customers incorporate more than one into their home wellness space for a well-rounded ritual.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Sauna Inquiry
Cold Plunge Inquiry
Red Light Therapy Inquiry
Order and Shipping
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

We aim to answer every inquiry within one business day so you never feel left waiting.

Secure and Private

Your personal information is protected with industry-standard encryption at every step.

Owned and operated by Luxury Zen Living, every product is selected for craftsmanship and refined design.

30-Day Returns

If your purchase is not the right fit, our return process is straightforward and backed by our return policy.